Android Devices
To activate and add your Baylor Digital ID to your Google Wallet, you will need an Android mobile device running Android Lollipop (version 5.1) or higher with NFC turned on.
To enhance the security of your Baylor Digital ID, your Android must be registered on Baylor’s Duo two-factor authentication platform. For further instructions, visit helpdeskplus.web.baylor.edu/duo.
Now, do the following to activate your Baylor Digital ID
If you have not done so, upload a photo to idphoto.baylor.edu. If you do not upload a photo, your Baylor Digital ID card will not be able to be added to your Google Wallet.
Ensure that you have the latest version of Google Wallet
- Download the GET Mobile app from the Google Play Store
- Open the GET Mobile app and select Baylor University from the list of institutions
- Log into the app using your Bear ID, password, and Duo two-factor authentication
- When log in is complete, select the "Add to Google Wallet" button and follow the prompts. Important: Do not delete the GET Mobile app from your device
- Open your Google Wallet and select “Passes” to use your Baylor Digital ID
Report any issues using your Baylor Digital ID to HelpDesk+ in person on the First Level of Moody Memorial Library, by phone at (254) 710-4357, or use HelpDesk+ Chat at helpdeskplus.web.baylor.edu. Be prepared to share the following when reporting an issue:
- What date/time did the issue occur?
- What does the issue you are having involve? Did you encounter an issue within the app, at the reader, etc.?
- Did this issue occur multiple times (i.e., would we be able to reproduce it or was it a one-time occurrence)?
- If you send an email, please describe the issue and include screenshots or videos of the issue to help us recreate the problem.
Using Your Baylor Digital ID
FAQS for Baylor Digital ID on Android
A: The Baylor Digital ID on your Android device replaces the functionality of a physical card.
A: You will need an Android device with the following:
- An Android phone that runs Lollipop (5.1) or higher, with NFC turned on.
- Download the latest version of the Google Wallet app from the Google Play Store. The Google Wallet will need to be enabled and set up.
A:
- Ensure that you have an approved photo on file. If you are not sure if you have an approved photo, contact HelpDesk+.
- On your supported device, download the GET Mobile app from the Google Play Store.
- Open GET Mobile from your Android phone and choose Baylor University from the dropdown list.
- Log in using your Bear ID and password, then complete the DUO two-factor authentication.
- Select the Add to Google Wallet button.
- Agree to the Terms and Conditions.
- Your Baylor Digital ID will now be provisioned to your device. Do not delete the GET app. If you delete the app, your Baylor Digital ID will be removed as well.
A:
To access your Baylor Digital ID after you add it to Google Wallet:
- Open the Google Wallet app.
- At the bottom, tap Passes.
- Tap your Baylor Digital ID.
You can also find your Baylor Digital ID in your device settings. Tap Settings, Android Settings, Google, Settings for Google apps, then Google Wallet.
A: To access your Baylor Digital ID, your device does not need to be unlocked, but the screen should be awake. Ensure NFC is turned on by going to your device’s Settings. Android devices can vary in the placement of the NFC antenna. Tap the top of the phone to the reader. If this does not work, tap the back body of the phone to the reader. Some devices require the user to log in to the GET Mobile app once daily in order to utilize the Baylor Digital ID.
A: All Android phones that have NFC are supported. Android watches are not supported at this time. You cannot have the Baylor Digital ID on both an Android and an Apple device.
A: To view your ID number, open and log into the Google Wallet. Tap on the card, scroll down to see the Baylor ID Number.
A: You do not need to unlock your device, but the screen will need to be lit and "awake" in order to use your Baylor Digital ID, unless you have enabled Require Device Unlock.
A: These balances are not visible directly on your Baylor Digital ID if you are using it on an Android device, but can be viewed on the GET Mobile app.
A: Visit HelpDesk+ on the First Level of Moody Memorial Library, Monday through Friday from 8:00 a.m. to 7:00 p.m., call (254) 710-4357, or use HelpDesk+ Chat at helpdeskplus.web.baylor.edu.
A:
- Please try the following:
- Ensure you are presenting your Baylor Digital ID properly at the reader —straight up and down typically works best.
- If you are presenting your Baylor Digital ID and the reader is not reacting, open the GET Mobile app.
- After logging into GET Mobile, try to present your Baylor Digital ID to the reader again. Some devices require the user to log in to the GET Mobile app once daily in order to utilize your Baylor Digital ID.
- Ensure you have properly provisioned the Baylor Digital ID. In the GET mobile app, you should see the status of your Baylor Digital ID as “ID added to Google Wallet.” Otherwise, you should see “Add to GPay” or “Add to Google Wallet.”
If you are still encountering issues, please contact HelpDesk+ on the First level of Moody Memorial Library, Monday through Friday from 8:00 a.m. to 7:00 p.m., call (254) 710-4357, or use HelpDesk+ Chat at helpdeskplus.web.baylor.edu.
A: Remove your Baylor Digital ID from your old device. Once you have completed this, you will simply choose your new mobile ecosystem and repeat the process of provisioning through the GET app on your new device.
A: Visit idcard.baylor.edu and either indicate that your card is lost or re-enable your Baylor Digital ID. Note: Indicating that your card is lost will disable your physical Baylor ID Card along with your Baylor Digital ID.
A: You will need to ensure your phone is charged in order to utilize your Baylor Digital ID.
A: Your Baylor Digital ID can be used even if the Android device does not have network connectivity as your Baylor Digital ID is stored on your device.
A: For further tips from Google, please visit Save Your Student ID to Google Wallet or contact HelpDesk+ on the First Level of Moody Memorial Library, call (254) 710-4357, or use HelpDesk+ Chat at helpdeskplus.web.baylor.edu.